Selection of
report form
Only minimum information is provided
Problem / lack of internet access
Selection of report form

The form "Technical complaint" should be chosen in the following cases:
- mechanical damage of the product (e. crushed tablets),
- no drug or leaflet in the package,
- wrong product / incorrect dose in the package,
- the product's appearance differs from that which is described in the leaflet,
- defect of the drug dispensing mechanism,
- suspected defect in the collar closure system / collar breakage,
- suspicion that the drug may be faked,
- mistakes in the labeling of the package or in the leaflet.

The form "Adverse Event" should be chosen in the following cases:
- suspected lack of efficacy,
- deterioration of the animal's health after administration of the drug,
- appearance of disturbing symptoms in the animal to which the product has been administered or which has been in contact with another treated animal,
- appearance of disturbing symptoms in a human (during drug administration to an animal or as a result of contact with a treated animal),
- congenital malformations or other events following the use of the product during pregnancy,
- events resulting from the administration of the wrong dose of drug,
- the suspicion that the withdrawal period is insufficient,
- potential environmental endangerment.

In case of doubts or questions, please contact our representative in your country.
Phone numbers are listed below.
Estonia: +372 6501 920 Sigrid Aasmäe
Latvia: +371 29423705 Aleksandra Petrova
Lithuania: +370 616 16505 Rita Vigėlienė
Our local representative will advise and guide you through the steps in completing the electronic report form.

Only minimum information is provided

According to provisions of applicable legal regulation, to be considered valid, an adverse event report must contain the following data:
• Identifiable sender/reporter (e.g. veterinarian, pharmacist, owner)
• Identifiable animal, at least species (if available sex, age, weight)
• Identifiable human (if available sex, age, age group)
• Identifiable product
• Description of the adverse event (signs – at least one).

If you have only the above information, please contact our representative in your country.
Our local representative will accept your report based on the interview.
Please note that the minimum criteria are not sufficient for an adequate case evaluation.
Therefore, we encourage you to complete the questionnaire in electronic form.
Detailed completion of the form provides us valuable information that is necessary to verify the safety and efficacy of our medicinal products.

In case of doubts or problems with filling out the electronic form, please contact our representative.
Phone numbers are listed below.
Estonia: +372 6501 920 Sigrid Aasmäe
Latvia: +371 29423705 Aleksandra Petrova
Lithuania: +370 616 16505 Rita Vigėlienė
Our local representative will advise and guide you through the steps in completing the electronic form.

Problem / lack of internet access

If you can’t complete the form in an electronic version, please contact our representative in your country.
Phone numbers are listed below.
Estonia: +372 6501 920 Sigrid Aasmäe
Latvia: +371 29423705 Aleksandra Petrova
Lithuania: +370 616 16505 Rita Vigėlienė
Our local representative will fill in the report form during telephone conversation or send you a paper version via mail.

Bayer Animal Health's Complaint Management System

Please choose a type of report

Technical Complaint

Examples:
- Lack of product in package
- Damaged collar

Adverse reaction

Examples:
- Skin reaction in aplication place
- Lack of efficacy